Information We Collect

PHILIPP PLEIN may collect information that customers provide directly and information generated when customers use the website.

• Contact Details Name, email address, billing details, delivery details, and other contact information provided during checkout or support communication.
• Order Information Products purchased, order number, order status, transaction details, delivery information, return or exchange requests, and customer service history.
• Account Information Login-related details, account preferences, saved information, and communications connected to a PHILIPP PLEIN account if an account is created.
• Website Data Device information, browser type, pages viewed, referring pages, approximate location data, cookies, and similar website usage information.
• Support Details Messages, photos, screenshots, or other details customers choose to send when requesting support.

How Information Is Used

PHILIPP PLEIN uses customer information for store operations and customer support purposes.

Order Processing

When you place an order with PHILIPP PLEIN, we use the information provided at checkout to process the purchase, confirm order details, manage delivery information, provide order support, and handle related return or exchange requests.

Customers should make sure checkout information is accurate so PHILIPP PLEIN can process the order and communicate about the purchase if needed.

Payment Information

PHILIPP PLEIN uses PayPal, Stripe, and credit card payment processing options to support customer payments. Payment details are handled through the applicable payment process during checkout.

PHILIPP PLEIN does not ask customers to send full credit card numbers, payment passwords, or sensitive payment credentials by email or through customer service messages.

Cookies and Analytics

PHILIPP PLEIN uses cookies and analytics tracking to support website functionality, understand how customers use the store, remember preferences, improve page performance, and help maintain a smoother shopping experience.

• Essential Cookies Used for basic website functions such as navigation, cart activity, checkout support, and security features.
• Preference Cookies Used to remember certain browsing or shopping preferences where supported by the website.
• Analytics Data Used to understand site activity, page performance, product interest, and general shopping behavior.
• Cookie Controls Customers can usually manage cookies through browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

PHILIPP PLEIN may send email marketing messages to customers who subscribe, opt in, or otherwise provide permission to receive promotional communication.

Email marketing may include product updates, store news, promotions, style edits, and other shopping-related messages. Customers can unsubscribe from marketing emails by using the unsubscribe option included in the email or by contacting PHILIPP PLEIN customer support.

Service Providers

PHILIPP PLEIN may share limited information with service providers that help operate the store, process orders, support payments, manage website functionality, assist with customer communication, and provide related ecommerce services.

These service providers are only given information needed to perform their services and are expected to handle information responsibly.

Data Security

PHILIPP PLEIN uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, or disclosure.

No online store, website, email system, or payment process can be guaranteed to be completely secure. Customers should keep account details private and contact PHILIPP PLEIN if they believe their information has been used without permission.

Data Retention

PHILIPP PLEIN keeps customer information for as long as reasonably needed to provide store services, complete orders, respond to support requests, manage records, prevent fraud or abuse, and meet operational needs.

When information is no longer needed, PHILIPP PLEIN may delete, anonymize, or securely retain it as appropriate for store operations and recordkeeping.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information.

To make a privacy request, contact PHILIPP PLEIN at [email protected]. We may need to verify your identity before responding to certain requests.

Children’s Privacy

PHILIPP PLEIN does not intentionally collect personal information from children. The website is intended for customers who are old enough to shop online and provide information responsibly.

If you believe a child has provided personal information to PHILIPP PLEIN, please contact us so the request can be reviewed.

International Users

Customers may access the PHILIPP PLEIN website from different locations. By using the website or placing an order, you understand that information may be processed or stored in locations outside your area when needed to provide store services.

Privacy rights and requirements may vary by location. PHILIPP PLEIN will review customer privacy requests based on the information provided and the nature of the request.

Policy Updates

PHILIPP PLEIN may update this Privacy Policy from time to time to reflect changes in store practices, website features, customer service processes, or privacy-related requirements.

When this Privacy Policy is updated, the “Last updated” date near the top of the page will be revised.

Contact Information

For privacy questions, customer information requests, order-related privacy concerns, or email marketing preferences, contact PHILIPP PLEIN customer support.