Shipping Policy

Customer Care

Shipping Policy

Thank you for shopping with PHILIPP PLEIN. This Shipping Policy explains our order processing time, estimated delivery time, shipping destinations, tracking updates, customs and taxes, and package support.

Please review your shipping information carefully before placing an order so PHILIPP PLEIN can process and deliver your purchase as smoothly as possible.

Free Worldwide Shipping

PHILIPP PLEIN offers Free Worldwide Shipping on eligible orders. There is no standard shipping charge for worldwide delivery through our online store.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Order Processing Time

PHILIPP PLEIN order processing time is 1–3 days. Processing begins after your order is placed and payment information has been reviewed.

  • Processing Time Orders are typically processed within 1–3 days.
  • Order Review Some orders may require additional review before shipment if order details need confirmation.
  • Customer Details Incorrect or incomplete shipping information may delay order processing.

Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery time is 2–5 days. Delivery timing may vary depending on the destination, local delivery conditions, and package handling.

PHILIPP PLEIN works to prepare orders promptly, but delivery estimates are not a guarantee of arrival on a specific date.

Shipping Destinations

PHILIPP PLEIN provides Free Worldwide Shipping to supported delivery destinations.

Customers are responsible for entering a complete and accurate delivery address at checkout. If a destination cannot be served, PHILIPP PLEIN customer support will contact you using the order information provided.

Shipping Rates

PHILIPP PLEIN offers Free Worldwide Shipping. Standard worldwide shipping rates are covered by PHILIPP PLEIN, and customers are not charged an additional standard shipping fee at checkout for eligible orders.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service and will be covered by us if applicable.

Tracking Information

Tracking information is usually updated within 1–3 days after shipment. Once tracking becomes available, customers can use the tracking details to follow the delivery progress.

  • Tracking Update Tracking information may take 1–3 days after shipment to appear or refresh.
  • Tracking Delays If tracking does not update right away, please allow time for the package to be scanned and registered.
  • Support Help If tracking appears inactive for an extended period, contact PHILIPP PLEIN customer support.

Wrong or Incomplete Address

Please make sure your shipping address is complete and accurate before submitting your order. PHILIPP PLEIN may not be able to change an address once an order has entered processing or shipment.

If you notice an incorrect address after placing your order, contact us immediately at [email protected] with your order number and the correct address details.

Customs, Duties, and Taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in PHILIPP PLEIN Free Worldwide Shipping. If such fees occur, they will be covered by us.

Customers will not be asked by PHILIPP PLEIN to pay additional customs duties, import taxes, brokerage fees, or government charges as a separate shipping cost under this Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, damaged, or has not arrived within the expected delivery period, please contact PHILIPP PLEIN customer support for assistance.

Delayed Package

Contact us if tracking has not updated or your package is delayed beyond the estimated delivery time.

Lost Package

Send your order number and tracking details so PHILIPP PLEIN can review the shipment status.

Damaged Package

Please include clear photos of the package, item, and packaging materials when reporting damage.

Wrong Item Issue

If the wrong item is delivered, contact us with your order number and photos of the item received.

Contact Information

For shipping questions, delivery updates, tracking issues, wrong address concerns, or package support, please contact PHILIPP PLEIN customer service.

  • Email [email protected]
  • Include Your full name, order number, checkout email address, shipping address, tracking number if available, and a clear description of the issue.

PHILIPP PLEIN is here to help with shipping questions. Email [email protected] for support with order processing, delivery timing, tracking updates, worldwide shipping, or package concerns.