Return Eligibility

To be eligible for a return, the item must meet the return requirements below.

• Return Window The return request must be made within 30 days of delivery.
• Item Condition Items must be unused, unworn, unwashed, undamaged, and in the same condition in which they were received.
• Original Packaging Items should be returned with original packaging, tags, labels, accessories, and any included documents when applicable.
• Proof of Purchase Please include your order number and the email address used at checkout when contacting support.

Non-Returnable Items

Some items may not be eligible for return. PHILIPP PLEIN may refuse returns that do not meet the required condition or return process.

• Used Items Items that have been worn, washed, used, altered, damaged, or returned with missing parts may not be accepted.
• Final Sale Items clearly marked as final sale, non-returnable, or excluded from returns at the time of purchase may not be eligible.
• Personal Items Items that cannot be returned for hygiene or safety reasons may be excluded when clearly stated.
• Unauthorized Returns Returns sent without contacting customer service first may not be accepted.

How to Start a Return

Please do not send any return before receiving instructions from PHILIPP PLEIN customer service.

1. Email [email protected] within 30 days of delivery.
2. Include your full name, order number, checkout email address, item name, and reason for return.
3. Wait for PHILIPP PLEIN customer service to review your request and provide return instructions and return details.
4. Pack the eligible item securely with all original packaging, tags, labels, accessories, and documents when applicable.
5. Send the return only after you receive the correct return instructions from customer service.

Return Instructions

PHILIPP PLEIN does not display a fixed return address on this page. Return details may depend on your order and return request.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent to an incorrect address, sent without approval, or sent without the required return details may not be accepted.

Return Shipping Cost

PHILIPP PLEIN offers 30 Days Free Returns for eligible return requests that follow the return process on this page.

Customers must contact customer service first and follow the provided return instructions. Unauthorized returns or returns that do not meet eligibility requirements may not qualify for free return service.

Refund Process

Once your returned item is received and inspected, PHILIPP PLEIN will review whether the return meets the requirements of this policy.

• Inspection Returned items are inspected for condition, packaging, tags, labels, and return eligibility.
• Refund Timing Approved refunds are processed within 3–15 days after the returned item is received and inspected.
• Original Payment Refunds are generally issued to the original payment method used for the order, unless otherwise required by the specific return case.
• Rejected Returns If a return is not accepted, customer service will contact you with the next available information about the item.

Exchanges

If you need a different size, color, or item, please contact PHILIPP PLEIN customer service before sending anything back.

Exchanges may depend on item eligibility and availability. In some cases, you may need to return the original item and place a new order for the preferred item.

Damaged or Wrong Items

If you receive a damaged item, wrong item, or item with an issue, please email PHILIPP PLEIN customer service as soon as possible at [email protected].

Include your order number, a clear description of the issue, and photos of the item and packaging if available. Please wait for customer service instructions before sending the item back.

Final Sale Rules

If an item is clearly marked as final sale, non-returnable, or excluded from returns at checkout or on the product page, it may not be eligible for return, exchange, or refund unless required by applicable consumer protection rules.

Contact Information

For return questions, refund updates, exchange help, or damaged/wrong item support, please contact PHILIPP PLEIN customer service.